Appointments

To save your time you can now complete an E-consultation for any administrative or non-urgent medical condition; we will get back to you with the outcome within 3 to 5 working days.

To complete the form click on the image opposite.  

Please call us to make appointments on 01708 796 960 

Our appointment lines are open for the morning booking, after 8:30am and for the afternoon booking after 1pm till 2pm (please note our appointment lines are close at 2pm). Our enquiry lines are open from 8:30am till 6:30pm. 

We are offering everyday 4 appointment slot for ONLINE users, to log in to your NHS account click NHS App

For certain conditions our receptionist may refer you to the community pharmacist. For further information how your pharmacist can help click here.

If your condition is urgent you may visit to the local walk-in centre, for more information click here.

Associated practice workers - You can book direct with the following ;

Diagnostic physiotherapists - they can deal with all joint and musculoskeletal problems (especially diagnosis) - they have appointments every week

In house mental health workers - you can ask the receptionists to refer you to them.

Clinical Pharmacists - Have a query about a medication or do you need a medication started by hospital - then book with our clinical pharmacist.

Social Prescriber - do you need help with benefits forms/exercise referrals?  Ask reception to refer

Health Coach - need help with setting targets?  Ask reception to refer

Dietitian - need help loosing weight - ask reception to book with our dietitians.

Experience Nurse associate - need help with elderly or housebound visit - ask reception to refer.

We also offer GP or nurses appointments with the Extended Access (EA) clinic at the local hub (Petersfield Surgery).

You can book your appointments directly via his website or QR code opposite. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please let us know if you cannot keep an appointment, as someone else may be able to use it. If you persistently book appointments then waste them by failing to attend, without telephoning to cancel them, we may consider removing you from our register as per our DNA policy.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01708 796 960, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message
• email the practice on nelondonicb.robinssurgery@nhs.net

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

To request a home visit, please ring the surgery on 01708 796960 by 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.   You may be referred to the community treatment team if deemed appropriate by the doctor.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.